COOTPIX Shop Return Policy

Effective from December 18, 2024

At COOTPIX Shop, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return process to ensure a smooth experience. Below is our detailed return policy.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be returned within 14 days from the date of receipt.
  • The item must be unused, in its original packaging, and in a resalable condition.
  • The return request must include the original proof of purchase, such as the order confirmation email or receipt.

Non-Returnable Items
Certain products are non-returnable, including:

  • Customized or personalized beverages
  • Clearance, sale, or promotional items marked as non-returnable
  • Gift cards or vouchers

If you are uncertain about whether an item is returnable, please contact our customer service team at info@cootopix.com or call us at +157625746382.

2. How to Initiate a Return

To start the return process, please follow these steps:

  1. Contact us within 14 days of receiving your order at info@cootopix.com or by calling +157625746382. Provide your order number and the reason for the return.
  2. Once we confirm your return request, we will provide you with detailed instructions on how to return the item.
  3. Please pack the item securely in its original packaging and ensure it is in unused condition.

Return shipping costs are the responsibility of the customer, unless the return is due to a mistake made by COOTPIX Shop (e.g., incorrect or damaged item). In such cases, we will cover the return shipping.

3. Refunds

Once we receive the returned item and verify that it meets the return conditions, we will process your refund. Refunds will be issued to the original payment method used during purchase. Please note that it may take several business days for the refund to appear on your account, depending on your bank or payment provider.

Partial Refunds
In certain cases, such as when the item is not returned in its original condition, we reserve the right to issue a partial refund.

4. Exchanges

At this time, COOTPIX Shop does not offer direct exchanges. If you wish to exchange an item for a different product, we recommend returning the original item for a refund and placing a new order for the desired product.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at info@cootopix.com or +157625746382. We will arrange for a return, and we will either replace the item or issue a full refund, depending on your preference and product availability.

6. Gift Returns

If you received an item as a gift and wish to return it, please contact us at info@cootopix.com or +157625746382. We can issue the refund to the original purchaser’s payment method, or provide store credit for a future purchase, depending on the circumstances.

7. Return Address

All returns should be sent to the following address:

COOTPIX Shop
900 Dumaine St,
Metairie, LA 70005,
USA

Please ensure that the return package is properly labeled and shipped to the correct address to avoid any delays in processing your return.

8. Changes to the Return Policy

We may update or modify this Return Policy at any time. Any changes will be posted on this page, and the updated policy will be effective immediately upon posting. We recommend that you review this policy periodically.

If you have any questions or concerns about our Return Policy, please don’t hesitate to contact us at:

Email: info@cootopix.com
Phone: +157625746382
Address: 900 Dumaine St, Metairie, LA 70005, USA
Website: cootopix.com

Thank you for shopping with COOTPIX Shop! We are committed to providing you with high-quality products and a smooth, hassle-free shopping experience.